For food safety, we cannot accept returns of fresh or frozen meat, but if something is wrong with your order we will make it right. Last updated: October 9, 2026.
1. Why we don’t take returns. Meat is perishable, and once it leaves our care we cannot verify how it was stored or handled. Custom-cut and custom-packaged orders are also made specifically for you and cannot be resold.
2. When we will fix an order. Contact us if:
- The wrong product, cut or quantity was provided.
- The meat arrived spoiled, damaged, thawed or unsafe.
- Packaging was broken or leaking when you received it.
- The order does not match the cut instructions you confirmed with us.
3. How to report a problem. Contact us within 48 hours of pickup or delivery at [email protected] or +1 (650) 562-5337 with your name, order number, a description of the problem and clear photos of the product and its packaging. Keep the product refrigerated or frozen until we respond. We respond within 5 business days.
4. What we will do. After reviewing your report, we will choose the fairest remedy: a replacement, a re-cut where possible, a store credit, or a full or partial refund in U.S. dollars (USD) to your original payment method (Visa, Mastercard, American Express, Discover or PayPal). Approved refunds are issued within 10 business days, and your bank or PayPal may take additional time to post them.
5. What we cannot cover.
- Changes of mind, or a different taste or texture than expected.
- Spoilage from storage, handling or cooking after pickup or delivery.
- Cuts made as you instructed, or differences in weight within normal yield and trimming loss.
- Problems reported after the 48-hour reporting window above.
- Meat or animals you supplied, where the condition when received was the issue.
6. Cancellations. You may cancel an order before processing begins at no charge. Once processing has started, we may charge for work already done.
7. Contact. A & B Meat Processing, 5180 Hwy 172, Comer, GA 30629. Email: [email protected]. Phone: +1 (650) 562-5337.