Want to schedule a tour? Want to become a customer? Whatever your question, we’ve got the answer. If our FAQ’s still don’t answer your questions, you can always contact us by calling +1 (650) 562-5337 or you may also email us from the Contact Us page with detailed information about your questions. Our customer service representatives are available from 8:00AM – 5:00PM PST Monday through Friday.
E-mail [email protected] and leave us your contact information. Please include the name and location of your operation and the type of business (restaurant, hotel, butcher shop, caterer, online retailer, educational facility, military base, etc.) and you will be contacted within 24 hours.
For all production items, our cut-off time is 3:00 PM and for all pass through (box-in box-out) items the cut-off time is 5:00 PM, Monday through Friday. Fresh ground beef orders should be submitted by 12:00 PM daily so we can complete our USDA test and hold program. If you have a special circumstance, we are flexible so please talk to your salesperson and arrangements can be made to have pre-cut inventory available.
We deliver to most areas 5 days a week. Certain outlying areas have specified delivery days and your salesperson can explain these to you.
We deliver throughout the West including Southern California, Northern California, Nevada, New York, Maryland , Hawaii and Arizona.
We do not have specific minimums as the product mix, frequency of orders, and proximity to our warehouse can impact the economics of making a drop. Please consult your salesperson to discuss your specific situation.
Yes! Existing wholesale customers may place orders online through our B2B online order system(opens in new tab). Please contact your salesman for a log-in and password.
If you receive the wrong product, or are unhappy with what you received, call us or your salesperson immediately, we will issue you a return merchandise order number, and we will pick up and replace the product to your satisfaction.
Yes. Each day we grind over 26 different blends of beef. We also grind fresh pork, lamb, turkey, bison and poultry items.
Yes. We have a USDA fresh steak butchering room, dry age room, a poultry portion control room, pork cutting room, and a ground production operation to provide you with whatever specification you require for your kitchen. Learn more
Yes we do. Our trained sales team and supplier partners enjoy sharing their knowledge with your employees to better understand the products they are selling.
Tours are not available at this time.